If you would like to contact our customer support department, please go ahead and place an order so that the details of your project requirements are clear. The best means of contacting us is through the message board which you will be able to see once you have placed an order with us. You can also call our toll free number and you can also contact us via email for any other issues. Please note that although we strive to help our customer to the best of our abilities, customer service is provided on a "best-effort" basis and no guarantees are made about service standards or response times. We seek to resolve all disputes in good faith and place the client at a priority when dealing with any issues concerning payments or the delivery of services. If, pursuant to your use of the Site or purchase of any of the services provided by the company, you have any dissatisfaction or difficulty of any description whatsoever, you agree that you will first contact the website or notify us by telephone/email, prior to contacting your credit card company or PayPal, to seek resolution to your issue.
Through the site, we provide service for custom created solutions for your homework assignments, problems, questions etc.
a) You will not use our services for illegal means or ends nor ask us to perform any work for you which is considered illegal in the given jurisdiction.
b) The custom created homework solutions provided to you are meant for your personal use and are to be used only as examples. Under no circumstances do we suggest that you use the solutions as your own work or creation or to submit them as such and we do not ask you to violate the copyright of the original owner of those solutions.
c) If you choose, we may also provide you ready made solutions instead of custom made solutions. You will be expressly told if you are buying a readymade solution or one which has been custom created for you and it is your discretion and responsibility to select the required services. The company or the website will not be liable if you make the wrong choice or select the wrong services or provide incomplete information while placing an order.
d) These services are offered through our website where we facilitate the communication of requirements and other materials between you and the person (expert, writer, support staff member, administrative staff member, genius, homework guru etc.) working on the creation of those solutions. These experts have agreed to provide the required services in exchange for a payment and their expertise covers a range of academic fields.
e) Our services are only offered to clients who are 19 years of age or are above the age of maturity/majority as noted in their local laws and through the continued use of our website, you are deemed to have represented and warranted to us that you have attained the age of majority in the jurisdiction in which you reside.
f) You also warrant that you will never, for any reason whatsoever, make, or attempt to make a direct contact with any person working on your projects or providing you services through any other means than the systematized communications methods provided and authorized by us on the website. To clarify, you agree not to contact any person connected with the company directly by any other communications means outside of the tools provided on the site.
The Services provided to you are offered via the Internet and the students and experts working on your projects are located in different countries of the world. We make no representation that the contents of the Site or the Services we offer are appropriate or available for use in any specific geographic location. By agreeing to these Terms, you agree to use our choice of legal jurisdiction for resolving any disputes which may not necessarily be the same as your physical or implied location. By using the Site, you do so on your own initiative and you are responsible for compliance with any applicable local laws. You further agree and acknowledge that these Terms and any dispute in connection with your use of the Site or the Services will be governed by the laws of the state/country of our choosing.
Full refunds can be given if one of our
experts accepts the project but does not deliver the solutions or if the solutions
are found to be beyond a reasonable level of correctness. We do not tolerate
our experts giving our clients bogus solutions and will gladly ensure you get the
highest value for your money or your money back. In such a situation we would appreciate
that you give us the proof for the solutions being incorrect since this may result
in the termination of services for the worker in question. Please note that refunds
can not be given for assignments and projects completed more than 90 days ago or for assignments downloaded from within the solutions library.
In cases where minor mistakes are found in the provided solutions,
only partial refund
amounts can be applied to your future
project or refunded to you at the discretion of the company. Please recognize that
quite often when an expert guarantees you a certain minimum mark, there can be minor
differences in marking techniques of your instructor/teacher/teaching assistant.
Consequently, refunds which are prorated are given in the table below:
10% Less than Promised Grade
10% Discount on next project/assignment
10-25% Less than Promised Grade
Partial Refund or up to 25% Discount on next project/assignment
30% or Less than Promised Grade
Full Refund of the Paid Amount
For customized projects, our standard prices are based on the number of questions or the number of hours estimated by the expert for completing the project. This price is then collaborated with the deadline of the project to give you an estimated price. The quote we give you for the project is a based on the direct input from our in house experts which we forward to you. Quite often, the final price is lower than the estimated price since many experts can handle their specialty area questions at a lower rate.
Payments for Projects
We can give you an estimate for the cost of the project and you are under no obligation to make a purchase once you have received a quote but the deadline for the project will start only once the payment has been received by our company. You can then pay via PayPal which can currently process Visa, MasterCard and American Express Cards amongst other forms of payment. Currently, PayPal is our exclusive payment provider/processor, but we reserve the right to revise our fee schedule, currency, payment providers and terms of payment from time to time and without advance notice. Such amendments will be posted on the Site if deemed necessary by the company.
The company may provide certain services including but not limited to access to the website, project price quotes, profiles of our experts and limited access to other services without payment at its sole discretion. The services you order specifically can only be initiated once a payment has been received without which no work can be undertaken for you unless the company deems it necessary and proper to do so. If at any time during the provision of the services you paid for, a payment made by you is rescinded, withdrawn, placed in dispute or otherwise suspended by any means, no further work can be done for you and the services provided by us cannot continue.
A payment must be completed, verified, authenticated and free of all disputes or processing requirements at the time the services are delivered to you. In certain cases, the payment provider will stop the payment with or without informing us and we are under no obligation to inform you of such a dispute or block. While investigating actual or suspected cases of fraud, misuse, or other legal issues we may be under a legal obligations that require us to reveal the information you have provided us including any real or assumed names, email address, physical address, financial information, nature of services or other information required by third parties under the applicable laws. During the time a dispute is being resolved, we reserve the right to limit the services provided to you and even curtail your use of the website through the suspension of your privileges. This suspension can be removed at our sole discretion. We always seek to make a best effort to resolve payment disputes and will make a good faith attempt to resolve any disputes that may occur.
All payments to us relating to your use of our services shall need to be cleared by PayPal (our exclusive payments processor) before your project can be noted as paid and the delivery of services to start. We advise you to see their privacy and security policies before making a payment since they are solely responsible for all aspects of all credit card or payment transaction processing. If a payment is declined, rejected, revoked, reversed or otherwise stopped by the payment processing service providers we cannot help you get any information as to why such actions were taken. Further, we are not responsible for any loss or damage occurring from a delayed, misplaced, stolen, rejected or declined payment which delays the provision of our services.
All projects are delivered to you via our website as soon as they have been verified to be correct and meeting the requirements given by you. You have the option of taking the project as a hand written document that will be scanned and uploaded to our website or as a digital file in various formats. Please note that we reserve the right to deliver the solutions in a particular format handwritten, pdf, word-document unless you explicitly specify the format which you want the solutions in.
Usage, Plagiarism and Copyrights
The solutions created for you are supposed to be used for research purposes only and as model solutions to show how such problems are to be handled. We believe that students who use such solutions can benefit from the examples given to create their own original solutions. We do not recommend in any way that you should submit the work done by us as your own. We do not condone plagiarism and will not be held liable or responsible for any plagiarism charges arising from the use of our services. We hold copyrights for all materials created for you and although you can employ principles of ‘fair use’, we retain the right to re-sell, re-use and benefit (financially or otherwise without any limitations) in any way we deem for any work that we complete for you.
Copyright Notification Policy
The site and MyOwnWriter.com takes intellectual property obligations very seriously. If you believe in good faith that any material visible or posted by an individual on any part of the website infringes your copyright in an original work, you may file a notice of alleged infringement with us and we will respond to it. To file such a notice, please send us a written communication by e-mail which should; set out a detailed description of the work that you believe has been infringed, including a copyright registration number where applicable, a detailed description of the material that you believe is causing the infringement including a reference to the URL within the website where the material was located, your name, address, e-mail address and telephone number so that we can contact you for a follow up if needed.
Copyright Notification Procedures
Please include the following statement along with your electronic signature in the communication you send to us: "I believe in a good faith that the use of the material in the manner complained of is unauthorized by the original copyright owner, its agent, or the law. I affirm, under the penalty of perjury, that the information in this notice is accurate and that I am authorized to act on behalf of the copyright owner or that I am the owner of an exclusive right over the content that is allegedly infringed." Upon receiving your notice, we will undertake an appropriate investigation that could include contacting the individual who posted the allegedly infringing material, and may give that person an opportunity to respond to the notice. In due course and if needed we will advise you of the outcome of our investigation and the steps taken, if any, to address the alleged infringement. In appropriate circumstances, we will immediately remove or disable public access to the allegedly infringing material. You may be subject to liability under applicable laws if you materially misrepresent that certain material or an activity infringes your copyright or the copyright of your representative. Accordingly, if you are not sure whether material posted on the website infringes your copyright, you may wish to contact us to clarify the nature of the content before sending us a notice of alleged infringement.
This site may contain materials from a variety of sources including materials submitted by clients and experts. Site contents therefore may be protected by copyright and moral rights as original works, including software compilations and computer programs. We have designed the Site and will use our best efforts to ensure that copyright is not infringed. This places some limitations on your use of the Site. In some circumstances, students using the site may benefit from an exception pursuant to which ‘fair dealing’ or ‘fair use’ of particular material does not infringe copyright. However, we make no warranty or assurance that any particular use of the Site or its downloadable content by any particular Student constitutes ‘fair dealing’ or ‘fair use’ for any purpose. You may be advised to consult a lawyer before attempting to rely on any such exception in relation to your use of the site or before asking us for services.
While asking us for our services, you may post questions or problems to us and upload any material which contains said questions, problems, assignments or homework questions for us to solve. By doing so, you are deemed to have warranted to us that this act does not infringe any copyright laws (for instance, by reproducing a substantial part of a work, such as an assignment, journal article or book), moral rights or any other right of any third party. We reserves the right to edit/delete your questions/messages as well as any other information you upload to the website as we deem necessary to ensure that copyright and moral rights are not infringed and that fluent services can be provided to you on a continual basis.
You are deemed to have warranted to us that the material you upload will not include material that is false, defamatory, abusive, vulgar, hateful, harassing, obscene, pornographic, profane, threatening, or invasive of any person's privacy or intellectual property rights. Further, you affirm that it does not violates any law or is otherwise inappropriate for the provision of our services. We reserve the right to reveal information about the users of our website, as we deem advisable, in connection with complaints, legal actions, or bona fide allegations of plagiarism related to the use of the Services. All material submitted to us in connection with the Services, or otherwise posted on the Site, is subject to our Copyright Policy, that you acknowledge to have read and understood. We may, within a reasonable time frame, and at our sole discretion and at a time of our choosing, determine that a question is inappropriate for the services and revise or delete it.
In agreeing to these terms and by requesting our services, you shall be deemed to have granted us an exclusive, perpetual, irrevocable, world-wide license to use the materials you provide us in any way whatsoever, without compensation to you. Without limiting the generality of the foregoing, we may reproduce the materials you upload or the solutions, answers, materials or services provided to you in any media and incorporate it in other works or publications, within or outside of our system and/or Site. The rights herein may be sub-licensed to third parties at the sole discretion of the company. Clients are deemed to have waived their moral rights to all materials uploaded by them within the site.
All of the Site contents, in password protected or publicly accessibly locations such as text, graphics, logos, images, audio or video clips, as well as the software contents of the site are considered to be the property of the company based on original or derivative works under normative fair use. These contents are protected by international copyright laws. Unless otherwise stated, no material from the Site may be copied, reproduced, republished, uploaded, posted, exploited, transmitted or communicated to the public by telecommunication for limited or public distributed by any means whatsoever, except that the client may download or print a single copy of materials for the purposes of research and/or private study. This does not give you the right to violate the copyright owned by the website.
Modification of the materials or use of the materials for any other objectives may be a violation of copyright and other proprietary rights. You further agree that in no circumstance will you submit any materials or custom created content created through the services provided by us to any educational, testing or teaching body under the representation that the material are your own creation. If you ask an expert to submit anything on your behalf to any party it becomes your responsibility to inform the third party that you are using or have employed the services of a tutor or an expert. The company or the website will not be responsible for any damages or liability coming from any intentional or unintentional disclosure of your use of our services or the materials provided by us.
Certain software portions of the website or software content provided to you as a part of the services we provide including but not limited to images, files, source code and other materials that may be required for the use of the website. This software is only licensed to you by the company or the experts. This nature of this license is personal and non-transferable and non-assigned. The title to the Software is not transferred to you in any shape or form even though you may own the medium on which the Software is stored, displayed, used or otherwise employed. We expressly retain the copyright in and title to the Software and all other intellectual property rights that apply. You shall not reproduce, sell, give away, decompile, reverse-engineer or disassemble the Software or other materials provided to you. Certain trademarks may be displayed on the site which remain in ownership of their respective owners and their use on the site is only connected with normative fair use for identification purposes only.
You shall not upload material on our website that is copyrighted or is owned by a third party. By uploading data on to our website you are warranting that the material you have uploaded does not infringe any copyright (for example, by reproducing a substantial part of a work, such as a journal article or textbook), moral rights or any other right of any third party. If any rights are violated you shall be held financially liable for any breaches or consequences arising from any claims by the copyright holder.
Under no circumstances shall you upload material on our website that is prohibited in any country or jurisdiction in the world: By uploading data on to our website you are warranting that it does not include material that is false, defamatory, abusive, vulgar, hateful, harassing, obscene, pornographic, profane, threatening, or invasive of any person's privacy or intellectual property rights, violates any law or is otherwise inappropriate. You also agree that you shall be held responsible for any breaches and consequences of you not following this rule.
In agreeing to these terms you shall be deemed to grant us an exclusive, perpetual, irrevocable, world-wide license to use data you upload onto our site in any way whatsoever, without compensation to you. Without limiting the generality of the foregoing, we may reproduce the files and data that you upload, and incorporate it in other works or publications and may re-use, re-sell it as we see fit without any compensation to you. We may also use the material you upload to provide you with requested services and work with the material to produce new or derivate works.
You agree and understand, that the internet like any other means of communications is not a 100% secure method and comes with risks. You also accept that neither the site nor the company offer any guarantees, claim any responsibility, or agree to any liability associated with safekeeping or securing any personal information that you enter on our website. You are advised, and it is your responsibility, not to enter any personally identifiable information that if breached can cause you (or us) any loss.
Supply Location and Place of use Restrictions
You hereby affirm that you are located (physically present) in the country that you selected during the PayPal payment process. The rights provided to the use of our solutions and all services (in any way shape or form, whether they are emailed to you or downloaded from our website) only extend to the country which you selected when you paid for the service. You will not attempt to disguise, alter or misrepresent your physical location and you also accept the obligation of informing us immediately if any change takes place in your location (physical presence / country of residence) from which you will use our services. If requested, you also consent to providing the complete details (full address) of the location where the services are being used at any time. Furthermore you acknowledge and allow us full permission to maintain IP addresses and other location data (geo-IP related information) regarding your use of our website for legal purposes. Under no circumstances are you given a license to resell, redistribute or rent out the services offered by us to any third party.
Limitations of Liability
By choosing to interact and do business with the site or the company, you absolve us from any external liability associated with the use of our services and limit our total liability to the amount you have paid for the order if any. Neither the site nor the company will be liable for any external costs incurred while using the services provided by us. Under no circumstances, including, but not limited to negligence, shall the company or the site or its subsidiaries or affiliated companies or licensors or their directors and officers, be liable for any special or sequential damages that result from the use of, or the inability to use, the site. This stands even if we have been advised of the possibility of such damages occurring. In no event shall the company’s or the site’s total liability to you for all damages, losses, and causes of action (whether in contract or tort or otherwise exceed the amount paid by you, if any, for using the site or the services provided.
Unless otherwise provided, the contents of the site are provided on an "as is" and "as available" basis and without warranties of any kind, either expressed or implied. To the fullest extent permitted by law, we disclaim all warranties, express or implied. We do not imply that the contents of the site or the site itself will meet your requirements or that they would be fit for a particular purpose. You acknowledge that the internet is not a secure medium and there may be service outages or other causes that prevent access to the site or cause an interruption of services. We cannot guarantee that the services provided by us or any material you download from the site will be free of viruses, malicious software, or other intentional or unintentional code that is harmful to your computer, network, software, privacy or any other interest. You will assume the entire cost of any necessary servicing or repair that may result from your use of the Site and will not hold the company liable for any damages or loss resulting from such malicious software or code. We do not warrant or make any representations regarding the use or the results of the use of the materials and the services provided by or through the site in terms of their correctness, performance, factuality, accuracy, reliability, applicability, security or otherwise.
You further recognize and agree that the Internet is not a 100% secure medium, and neither the privacy of your use of our services or communications via the website with our experts or our support staff can be guaranteed. The nature of Internet communications means that your communications or messages or uploaded/downloaded content may be susceptible to corruption, unauthorized access, information interception and delays. It is possible that the Site may include incomplete information, typographical or factual errors and that the company and any other persons involved with the site may make material or immaterial changes in the contents of the site or this agreement at any time without notice. You also agree that the company or the site or its affiliates shall not be responsible for any detrimental reliance that you may place on the site or its contents. As payments for the Services are made through third party service providers you should review their privacy and security policies before making any payments.
In agreeing to these Terms, you recognize and agree that the security efforts of the company, the payment service providers and other partners are consistent with or above standard industry practices but your complete privacy, confidentiality and security associated with any communications cannot be guaranteed over the Internet, telephone or any other means. Resultantly, the company or the site shall not be responsible or liable for any loss of privacy, information disclosure, harm, damage or loss that may result from your transmission through any means of any information to us.
To the maximum extent permitted by applicable law, you will defend, indemnify and hold the company, its affiliates or related companies, and any of their respective directors, officers, employees, consultants and agents, harmless from and against all claims, liability, and expenses, including all legal fees or costs, arising out of either (a) your breach of any provision of our policies or (b) your use of the Site and its contents. We reserve the right, to assume the exclusive defense and control of any action, claim or matter otherwise subject to indemnification by you. You will co-operate as fully as reasonably required under law in the defense of any claim.
The parties have requested that these terms be drawn up and used in English. Les parties aux présentes ont exigé que cette entente et tous autres documents envisagés par les présentes soient rédigés en anglais.
If any provision of these terms shall be found to be unlawful, void and unenforceable, then such provision shall be deemed severable from these terms and will not affect the validity and enforceability of the remaining provisions.
These Terms are effective until they are terminated by the company or by you. You may terminate this agreement at any time by contacting us in which case, termination will become effective within the next 30 days or once it has been made clear that you do not owe us any financial liability whichever comes later. Your accounts (if any) with the website will may be closed as soon as such a notice or message is received from you and no request for a refund or return of any monies paid to us would be entertained once your account has been closed. At our discretion, the terms may be terminated immediately without notice from us if we find that you have failed to comply with our terms and policies or material provisions contained therein. If we reasonably believe that you have violated any applicable law or have acted contrary to the best interests of the company, its affiliates or any associates, we may terminate the agreement as well as your account and any pending services at once. Upon termination of this agreement, for any reason, you agree that you will continue to be bound by provisions that survive termination and provide us with indemnity as listed in these terms.
Amendments to Terms
We reserve the right to modify these terms at any time. You should review these terms on a regular basis. Your continued use of our website following amendments to these terms shall constitute your acceptance of the terms and any amendments placed therein.
Last Modified: June 24, 2018